While we warrant reliable products free from defects, but occasionally failures do occur for various reasons. To minimize downtime and service interruptions, with ConstantCare we will repair or ship a replacement unit within one to three business days from the time of the report without waiting for the defected unit to be returned. For details about BEC’s Warranty & RMA policy please visit https://rma.becentral.io
It is our commitment to continuous innovation and development of new features to the products as the technology and markets advance. With ConstantCare, it extends the life span of the LTE devices and ensures you have the latest functionality. Whenever there is a major release of software or firmware, you will always be notified.
A trained Technical Support Engineer will be assigned to manage all of your technical requests. The ConstantCare Representative will be trained to be familiar with your network, firmware and product needs.
Our ConstantCare service offers a 24-hour Response Time Guaranteed for all support requests. Your request will be attended immediately by a dedicated ConstantCare Representative within 24 hours.